Apex Primal - Refund and Exchange Policy Disclaimer
Thank you for choosing Apex Primal! Please review our refund and exchange policy below:
All Sales Are Final:
- Apex Primal operates on a strict "all sales are final" policy. We do not offer refunds for any purchases made through our store. Please ensure your selections are accurate before completing your transaction.
Exchanges for Our Errors:
- In the event that Apex Primal makes an error with your order, we will gladly facilitate an exchange for the correct item.
Conditions for Eligibility:
- Exchanges will only be processed for items that are defective, damaged, or if a mistake was made on our part during order fulfillment.
- To initiate an exchange, please contact our customer service team within 1 day of receiving your order, providing your order number and details about the issue.
Timeframe for Reporting Errors:
- Any errors or defects must be reported within 1 day of receiving your order to qualify for an exchange. Requests made beyond this timeframe may not be accommodated.
Item Condition:
- The item to be exchanged must be unworn, unwashed, and in its original condition with all tags attached.
Shipping Costs:
- Apex Primal will cover the shipping costs associated with exchanges resulting from our errors. However, customers are responsible for the shipping costs when returning items for exchange.
Contact Information:
- For inquiries or to report errors, please contact our customer service team at [email protected]
By completing a purchase with Apex Primal, you acknowledge and agree to the terms outlined in this refund and exchange policy.
Thank you for your support and understanding.
Sincerely,
Sales Team- Apex Primal